2023-2024
Studio Policies
Please read the following policies carefully before completing the Registration Form on the bottom.
Location
Lessons are conducted:​
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at the instructor's home studio in Evanston, NW Calgary
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online via Google Meets
Please contact the instructor for the exact address.
Lesson Rates
Please contact the instructor for rates.
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Lesson rates will cover the following:
• Practical piano playing and theory instruction for the designated lesson time
• Lesson preparation work, additional homework assignments/learning material
• Piano transcriptions (upon student's request)
• Continuous support for students throughout the week outside of lesson hours
• Administrative work
• Recital fees
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*Note: Pensato Music reserves the right to raise tuition rates at the beginning of each new academic year.
Lesson Payment
Monthly tuition fees are collected on the first lesson of every month. Invoices are sent to parents one week before the payment due date.
If students are unable to attend a lesson for the month and have provided a reason to the instructor, the pre-paid lesson fee will be applied towards a lesson in the following month. This is limited to 1 lesson per month.
Cancellation Policy/Make-up Lessons
In the event that students are unable to attend a lesson and wish to reschedule, they must notify the instructor no later than the morning of the scheduled lesson day. If students miss lessons without providing any reason or notice, a "no-show" fee will be charged.
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Make-up lessons may be arranged and accommodated to the best of the instructor's ability. The make-up lesson date/time will be based on the instructor's schedule. Online lessons may also be arranged if students/the instructor are feeling unwell.
Lesson Termination
Please provide one month's notice and a brief explanation via email/text/phone call why the student(s) would like to stop lessons.
Lessons may also be terminated by the instructor if a student has an excessive number of unprepared lessons or absences without providing a reason (i.e. missing three out of four weeks of lessons in a month on more than one occasion).